Returns, Exchanges & Shipping Policy
OUR FEEL-GOOD PROMISE
We’re here to make your day—even when everything goes perfectly. Wherever you meet us, whether you’re shopping online, popping in IRL, seeing us at your favourite grocery store, or DM’ing us on social, we make it a point to show up with positivity every time. We sweat the small stuff, so you don’t have to!
+50,000 VERIFIED REVIEWS
We’re worth a sip
SHIPPING
Tea coming soon to your doorstep.
Our team is committed to speed, reliability and care—every single day. We handpick every order every day with love from our warehouse in Montreal, Canada, and partner with trusted, top-tier carriers to make sure it’s delivered with care quick and hassle-free across Canada.
Free shipping on all orders +$75
Flat rate shipping $8.99
We typically process orders within 48 hours, but during high-volume periods (like promotions or holidays) processing may take up to 5 business days. We’re always working hard to get your package out the door as quick as possible.
Once your order is processed, the shipping carrier assigns a tracking number. You'll receive an email with all the tracking info as soon as your package ships from our Montréal, Quebec warehouse (woohoo!).
Estimated Delivery Times:
| Region |
Metro Areas (Business days) |
Rular Areas (Business days) |
|
Quebec |
1-3 business days | 3-6 business days |
|
Ontario |
1-4 business days | 4-6 business days |
|
Atlantic Canada |
4-7 business days | 7-13 business days |
|
Prairies |
4-5 business days | 5-13 business days |
|
British Columbia |
5-6 business days | 6-13 business days |
|
Nothern Canada |
6-7 business days | 8-13 business days |
| Shipping to | Delivery time once shipped |
| Continental U.S | 3-5 business days |
| Alaska, Hawaii, Puerto Rico | 8-11 business days (USPS) |
| Military Addresses (APO/FPO/DPO) | Varies (USPS) |
Visit our Track Your OrderTrack Your Order page at any time for an update on the status of your order. Make sure to use the tracking number provided to you. If you did not receive an email with tracking information, please contact us here.
30-DAY GUARANTEE
Not your cup of tea? Let’s fix that.
With our 30-day guarantee we offer exchanges up to one month after delivery. So, if what you ordered is not exactly what you had in mind, we’ll work together to find what’s right. No ifs, ands or buts. With an everchanging collection of teas, matchas and accessories to choose from, we know we have something you’ll love—not just like ;) Our goal is always the same, to make your day—and your next cup—better than the last!
Did we get it wrong? Let’s make it right.
If your order is incorrect, damaged, or incomplete, we’ll do everything we can to make up for it. Our 30-Day Guarantee means we offer up to one month for you to return your item to us, so we can find the best way to make it right for you. Easy peasy lemon squeezy!
- If you receive a refund back to your credit card, debit card, PayPal, or Apple Pay, you should see the refund within 10 business days of it being processed. Please note that this may take longer depending on your financial institution.
- If you originally paid with a DAVIDsTEA gift card, we would be happy to provide a replacement card with the refund value or issue a return on the original gift card within 48 hours.
- Please note that if the original payment method you used is no longer valid, we cannot process a refund to a different method of payment. In these circumstances, we can provide a DAVIDsTEA gift card with the refund amount.
Keep in mind all gift cards, promotional, and clearance items are final sale and non-refundable. We reserve the right to address customer concerns, returns and exchanges, on a case-by-case basis, and reserve the right to issue a gift card instead of a refund for merchandise.